Pleasantly surprised. We have never liked the OG franchises in the USA but this one in Multiplaza Mall is excellent in categories of food, comfort and service. We were seated into very comfortable seats that were a pleasant distance from others (hate to be crammed with tables too close to one another). The salad and bread sticks were quite yummy. We requested seconds of the bread. The chicken parmesian was also very good. The waiter was quick to refill drinks and provided excellent service