It was my fav place till two weeks ago. Luved the coffee n always tolerated their bad service. I ordered a cappuccino with almond milk, hot n in a tall glass. Prefer mine that way which they usually do. This time he made a latte since he changed the cup, since it got too milky asked him to change it to a reg cappucine n I'm done. Then he comes back with a double shot of espresso in the same glass cold n better. I got fed up, we were 4 pp on the table , they all looked surprised , not once the manager came to inquire why we looked so unhappy. The waiters there need to be trained. Never going back, maybe another Cafe UNIDO near by but not Multiplaza , too much attitude, oh and I paid for that bitter coffee🙈